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FAQs

Getting Started

1. How do I get started with UKauctioneers.com?

Using our simple sign-up forms, it's easy to create a UKauctioneers account and start bidding. All areas of the site are viewable as a guest, but to take advantage of our great features you will need to register.

2. How do I register for an auction?

To bid in a sale, you must register on the site and then sign up to bid in each sale that you want to participate in.

You can choose whether you wish to pay 3% on top of the hammer price, or a flat fee of £3.95 to bid on unlimited lots within that sale.

Absentee bids are executed FREE of charge

3. Why am I being asked to give card details?

You will need to enter card details in order to be verified to bid - this is just a precaution to ensure you are who you say you are.

4. Does UKauctioneers store my credit/debit card details?

We do not store your card details anywhere on our site. They are securely stored by Sagepay our merchant service provider.

Bidding

. Why have I been charged £1?

In most cases, an amount of £1.00 showing on your account is related to one of our security measures to confirm the validity of your payment card. When you place your first order with us, or use a card for the first time, we may contact your payment card's issuing bank to confirm that your card is a valid number, and hasn't been reported as lost or stolen. This is communicated via a £1.00 authorisation. However, we don't proceed with the charge and the £1.00 won't appear as a charge on your statement. The authorisation will lapse after no longer than 10 business days.

. What are the system requirements for watching and listening to Ukauctioneers.com Live! Auctions?

An up to date version of any web browser preferably Firefox, Internet Explorer or Chrome with Javascript enabled, and Adobe Flash Player installed. For Tablet Users: Our live system operates via Adobe Flash which is not currently supported by the pre-installed web browsers on most tablet computers or mobile phones. However, you can download the Puffin Web Browser app which works well with Flash and can be downloaded from the iTunes store or in your Android store.

2. How can I get more information about a lot I found on your site?

Simple enquiry forms can be found on each lot, using this form you can request a condition report, further images, or further information about the item directly from the auction house.

4. How do I know if my absentee bid was accepted?

The auction house you placed the bid with, will email you to acknowledge your bid.

5. How can I cancel or increase my absentee bid?

To amend or remove a bid, simply go to 'Bids' under 'My Account' and type a new bid amount into the box to amend, or click cancel to remove the bid.

6. How do I change/cancel an Autobid

Before the live sale you can cancel or edit your Autobid by logging in and going to your account - click on Bids and then cancel or edit your Autobid. If the live sale has started log in and go to the live sale, click on the My Autobids tab and you will see your Autobids listed - double click on the lot you want to edit and cancel or edit your bid. Please Note: During the live sale you will NOT be able to edit or cancel your Autobids if the lot you want to edit is within 5 lots of the lot that the auctioneer is currently selling.

7. How far in advance should I register for a live auction?

Registration can happen at any time, even when the sale is underway but we suggest you register at least 24 hours to allow time for verification if necessary.

8. Do I have to register for a live auction before I watch it?

Anybody can watch a live sale as a guest, but you must register for the sale if you want to bid. You can still register even after the sale has started.

9. What are the advantages of using Ukauctioneers.com's live bidding compared to other similar services?

Our live system is unique in that we have the Autobid function AND we offer flat fee live bidding. Unlike other providers who charge 3% on-top of the hammer price, we give our bidders the option to pay a one-off fee per sale, to bid on as many lots in that sale as they like.

10. Can I be reminded by email or text about the sales I have registered for?

Yes, when you register for a sale you will be asked if you want a reminder email or text message (You will need to register your mobile phone number if you want to receive a text message).

12. What is the difference between a 'Catalogue Only' auction and a 'Live' auction?

Catalogue only refers to a catalogue which does not feature live participation. Absentee or commission bids can be left on these catalogues ahead of the sale, but bidders cannot partake in real-time bidding.

13. How do I bid in an auction?

Where a sale is 'Catalogue Only', an absentee or commission bid can be placed using the bid form which appears underneath each lot when you are logged in. These bids are emailed directly to the auction house, who will confirm safe receipt of your bid with an email reply. Where a sale is 'Live', once you have registered for that particular sale, live bids can be easily placed on each lot as the sale is happening. Bidders can also use the 'Autobid' function within a live sale. If the bidder is away from the computer for all or some of the sale, an autobid can be placed and the system will then bid up to their top amount on their behalf. It acts exactly the same as a live bid; increasing in increments and the bid amount remains undisclosed to the auctioneer. If the bidder is at the computer whilst their autobid is running and they are outbid, they can jump in at any moment to start live bidding. When leaving an Autobid it is best practice to be consistent with the bidding increments used by the auctioneer and you will need to contact the auction house to find out what these are.

After the Auction

1. What additional costs are there?

If you chose the 3% option you will pay this on-top of the hammer price. If you chose the flat fee option you will pay £3.95 only to bid on unlimited lots in that sale.

2. What happens when the auction has finished?

Once the sale has ended, if you have been the successful bidder on your chosen lots, the auction house will contact you to arrange payment of your items.

3. How do I know what items I have won?

Where a sale is 'Live', and you have are bidding live or have placed Autobids, you will see your won lots in 'My Account'

Where a sale is 'Catalogue Only' you will be contacted by the auction house after the sale to arrange making payment for the items.

4. How do I pay for my items?

Payment methods will vary from auction house to auction house, you will be advised on the preferred method of payment when the auction house contacts you to take payment.

5. Will the auction house package and post my items for me?

The postage and packing policy of each auction house can be found clearly displayed on their page. We suggest you check the postage and packing policy before bidding, to ensure you are happy with the process.

In some cases an in-house service will be provided. Or if postage is not available, they may at least pack your item ready to be collected by an external courier service at your request.

Where an in-house service is not provided, they may suggest a local courier who will post and pack your item(s) for you. Alternatively we recommend MailBoxes Etc who will pack and post, or AnyVan or Shiply who will collect your item already packed.

6. Can I return an item?

If you deem an item has been inaccurately described within a catalogue then we advise you speak to the auction house it was purchased from. If you do not wish to keep the item for any other reason then you cannot return it as such, but you could consign it for sale in a future auction.

Selling

1. Can I upload items I want to sell via your website?

You cannot upload items for sale on our website. Every item you see on UKauctioneers.com is offered for sale by our auction house partners.

If you have an item you wish to sell at auction in the UK, search Auction houses for a suitable auction house in your area. Alternatively call us on 01244 345933 and we will be happy to assist you to find the best saleroom for your items.

Technical

. 1. Do UKauctioneers.com have a Facebook or Twitter page?

To be kept up to date with auction news, competitions, website updates etc, we can be found on the following social media channels Facebook : http://www.facebook.com/ukauctioneers Twitter : @ukauctioneers Pinterest : http://www.pinterest.com/ukauctioneers

. The live bidding platform doesn't display

This is usually due to using a tablet computer or a smart phone such as Iphone or Ipad to bid. Our live system operates via Adobe Flash which is not currently supported by the pre-installed web browsers on most tablet computers. However you can download the Puffin Web Browser app which works well with Flash and downloadable from the iTunes store or in your Android store. If you are getting a blank screen when trying to bid live on laptop or PC you probably need to enable Flash. Video Instructions for allowing Flash on Chrome and Firefox:
Enable Flash in Chrome - https://www.youtube.com/watch?v=zsgoHskTT08
Enable Flash in Firefox - https://www.youtube.com/watch?v=BS3YjJtJcCA

2. I'm having trouble logging in.

If you are unable to remember your password, just click Forgotten Password to be emailed a reset link. If you have done this and you are still having trouble, you may need to clear you cache. The process for clearing your cache differs depending on which browser you are in, so Google 'clear my cache' to find the best answer for you.

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