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home privacy policy - Privacy Policy
UKauctioneers is on the register of data controllers. Information Commissioner's Office Reg: ZA239594

This policy was last updated on 8th May 2018

Information collected and how it is protected

When you register to use and set up your profile you will be required to provide certain information, including personally identifiable information such as your name, email and postal address ("personal data"). The information you provide to us is stored on the secure servers of our hosting provider. We and our sub-contractors will take all reasonable steps to protect your information.

In the event that you choose to pay for our Services by card you will be required to provide additional information such as your billing address and card details. This information will be passed to our payment provider (SagePay) via a secure link. Your card details will not be retained by us. All transaction information passed between UKauctioneers and SagePay's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from SagePay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to SagePay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Your card details are removed from SagePay's systems automatically if you have not utilised the service in the previous 6 months.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Increasing regulatory pressure concerning AML ("Anti-Money Laundering") means some auction houses are increasing their focus on compliance with KYC ("Know Your Customer") procedures. Therefore, some of our auction houses will require further proof of identity in the form of a Driving Licence or Passport before they can accept your bids. You will be informed on registering for a sale if the auction house requires this extra level of security. These images are not kept on our servers but stored in highly secure AWS data centres.

Where you have chosen a user ID and password which enables you to access your account on, you are responsible for keeping your user ID and password confidential. We ask you not to share your user ID and password with anyone. It is important for you to protect against unauthorised access to your computer. Be sure to sign off when you finish using a shared computer.

Control and disclosure of your personal data

We will never;

· disclose any of your information without your permission (including to other Users)
· disclose your information at all unless we are required to do so by law or regulation

However, we may disclose your personal information to Auctioneers conducting auctions using our site or our technology where you have registered to take part in one of their auctions.

Your data will only ever be shared with an auction house in order for you to use the service and to fulfil your order.

If the ownership or control of all or part of our services or their assets changes, we may transfer your information to the new owner. However, UKauctioneers will notify you by email and you will be afforded an opportunity to opt-out before information about you becomes subject to a different privacy policy.

How we use your personal data

By providing us with your personal data and agreeing to this Privacy Policy you are giving your consent for us to process your personal data for the purposes of providing the Services and for any other purposes which you expressly agree to.

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” that help us to analyse use of the Site and the Services and to improve the Services and their content or to troubleshoot problems. For more information about cookies and how we use them, please read our Cookie Policy.

While you are a Member you will receive essential service related emails from us. Unless you expressly agree that we may do so, we will never, sell or rent your email address to any third party.

Our e-mail marketing providers are Privacy Shield Certified, meaning they can lawfully collect, receive and process personal data from The EU, Switzerland and beyond.

Your personal data will only be processed by authorised staff members.

Cookie Policy

A Cookie is a piece of data stored on your hard drive that allows us to recognise your computer from one visit and from one page access to the next. This helps us to customise the Site to reflect your individual preferences, to provide features such as recently viewed and recommended for you, and to compile anonymous, aggregated statistics that allow us to understand how you and other users use the site so that we can improve the Site. We may share such aggregated information with our advertisers, but it will not identify you as an individual. If you configure your browser to reject Cookies, you may still use some, but not all, portions of the Site. For example, the login process and all member functionality requires your browser to accept Cookies.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by leaving the boxes unchecked on the forms we use to collect your data or by amending your details online. You can also exercise the right at any time by contacting us at:

Our site contains links to and from the websites of auctioneers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Updating your information

You can access the information we hold on you anytime by clicking “My Account”. You should keep the information about you on the Site up to date. You can update all of your personal information including email address, location, password and all profile details.

It is vital that you keep your password safe to prevent unauthorised access to your personal information. If you believe that someone else may have access to your password please change it immediately.

You have the option to remove your account at any time, which will withdraw it from personal use.

We will normally store your personal data for as long as you are a Member. When you cease to be a Member we will no longer hold personal data about you, however if you are signed up to our weekly newsletter you will continue to receive this. Clicking the safe unsubscribe button on the bottom of our email newsletter will remove you from that mailing list.

Should you wish to reinstate your profile after removal, you may do so at any time.


We endeavour to ensure the security of our systems always, but no system that is accessible via the Internet can be considered 100% secure.

In the event of a security breach, we would endeavour to react as fast as possible to resolve the problem.

Policy changes

We may change Terms and the Privacy Policy at any time by posting a revised version on the Site. Please check the Terms and the Privacy Policy whenever you visit the Site. You will be bound by the revised Privacy Policy if you continue to use our Services following the date on which the revised Privacy Policy is published on the Site.

Access to information

Your right of access can be exercised in accordance with the Access to Information Act.

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